Accounts and Company Help
How do I do my system training? (pdf document outlining topic)
How do I create an automatic gift account? (pdf document outlining topic)
How do I read company announcements? (pdf document outlining topic)
How do I change my contact information? (pdf document outlining topic)
Also see the 3 ways 2 become a sender of cards webinar. (Printable Version)
After Feb. 1, 2007, will the $25 annual account or the 20 point auto order accounts still be available?
Yes. But they will not include PicturePLUS.
What is the Automatic Gift Account Banner Walkthrough?
Automatic Gift Account Banner will put a default banner at the top of your SendOutCards.com website that you can personalize. When a visitor clicks on it, it automatically logs them into your gift account (no login required) and connects them to the interactive automatic walkthrough, where they can be guided step by step via audio/video instructions while they are creating a card. They can open the SOC WalkThrough to guide them through:
Sending a Card
PicturePlus
SOC Business Opportunity
3 Ways to Sign up
Your banner is customizable with your photo, your name, your ID number, and your phone number.
For prospects who already have a gift account, they can access the SOC WalkThrough by click on "Tour the Website" on their Card Manager Main Menu.
How do I set up the Automatic Gift Account Banner Walkthrough?
1. Walkthrough banners will automatically be set-up by default when you activate your automatic gift account. When you go to "Management Tools" and click on "Automatic Gift Account," there's a check-box that states: "I want an Automatic Gift Account Banner on my Site." A default banner will appear on your site if you check this box.
2. You can now edit your banner or upload a custom banner through the editing functions. You can access the editing tools by going to "Management Tools" and clicking on "Gift Account Banner Options."
3. The Walkthrough can now be accessed through by going to
https://www.sendoutcards.com/idnumber (ex.
https://www.sendoutcards.com/6428). You can also access the Walkthrough from any Gift Account Card Manager Main Menu by clicking on "Tour the Website."
Auto Order
What is an "auto order" or sometimes known as an "autoship"?
An Auto Order is a monthly standing order that is automatically charged to your credit card. Your Auto Order will be placed every month around the same business day of each month.
What is the minimum auto order for retail customers, wholesale customers, or distributors?
The minimum auto order for a retail customer is $9.80 (20 points), for wholesale customers $9.92 (32 points), and for Distributors it is $15.50 (50) points.
Why am I being charged every month?
If you are receiving a monthly charge, it is because you have signed up for a monthly auto order.
How do I cancel, view, or edit my auto order?
If you are a distributor, on your main menu is the "Business Office" link. In the business office, click on "Autoship" on the black bar at the top of the page. You can then click on "View edit autoship" to make any changes.
If you are a customer, on your main menu click on the "Customer Account Manager" link. You will see a box that’s labeled "My Autoship." Click on "View edit autoship" to make any changes.
Does a distributor have to be on an auto order?
Distributors are not required to be on a monthly auto order (autoship) in order to keep their distributorship. A monthly auto order is required for a Distributor if you wish to purchase points at the wholesale rate of $0.31 per point. If a distributor decides to cancel their monthly auto order, there is a six-month waiting period enabled before they can sign up for auto order again and receive the wholesale point price.
Does a Wholesale customer have to be on an auto order?
Wholesale customers are not required to be on a monthly auto order (autoship). A monthly auto order is only required for a Wholesale account if they wish to purchase their points at the wholesale rate of $0.31 per point. If a Wholesale customer decides to cancel their monthly auto order, there is a six-month waiting period enabled before they can sign up for auto order again and receive the wholesale point price.
Are auto orders refundable?
If a Distributor cancels his/her auto order they may not restart another auto order for 6 months and will be required to pay the higher point price. This also applies to a customer with a wholesale package purchasing points at wholesale cost. Wholesale priced points are only available on an auto order plan. All auto order purchases are non-refundable begining with the first auto order following the initial auto order to run.
Also see the Add or Cancel Your Auto Order and Edit Your Auto Order webinars.
Campaigns
How do I create a campaign? (pdf document outlining topic)
How do I delete a campaign? (pdf document outlining topic)
How do I send a campaign? (pdf document outlining topic)
How do I use a multiple-card campaign? (pdf document outlining topic)
How do I send a campaign?
Once the campaign is created, there are two ways to choose the contacts to send it to. You can go to your contact manager, click "Clear group selection," and then select "Click only the groups you wish to send the campaign to," then click "Find contacts." Or, you can go to your contact manager, click "List all contacts," click "Uncheck all," and individually check the contacts you wish to send the campaign to. Once you have all of the recipients checked, choose the campaign from the drop-down menu next to "Send Campaign to All," and then click "Send Campaign to all."
How do I edit a campaign?
You can edit a campaign by going to "Manage campaigns," click "Edit" next to the campaign and click "Edit" next to the campaign piece. Make the required changes, preview, and then click "Save campaign."
How can I cancel a campaign after it has been sent?
You may cancel a campaign that you have sent up until the time it has actually been fulfilled. You can do this by going to “Manage Campaigns” located on the “Main Menu” and then to “View unfulfilled Campaigns.” This will give you a list of all campaign pieces that have not yet been fulfilled. Check those you do not wish to be sent, and then click on “Cancel Checked.” If cancelled, the points and postage will be returned to your account.
If I set a campaign to use First name and Spouse name, but the contact has no spouse entered, will the card actually say "Spouse Name?"
No, if there is no spouse name in the contact, it will only use the contact's first name and the rest will remain blank.
What is the difference between a campaign name and a piece name?
You can have a multiple pieces in a single campaign. IE: Your campaign name might be "HOLIDAYS" and you would name your pieces "CHRISTMAS, 4TH OF JULY, VALENTINES DAY"...
What is the maximum amount of characters you can use in a campaign name?
150, and please keep the names simple with no punctuation characters.
Also see the Create a Campaign, Delete a Campaign, Send a Campaign, and Multiple Card Campaign webinars.
Card Delivery
How long does it take to deliver a card once I click 'send'?
If you click send right now and leave the fulfill date defaulted to 'immediate', your card will be printed, stuffed, stamped and mailed in the next production run. Production is generally run once a day except for high volume days such as December 1st - January 1st when we may run production multiple times per day. It is run Monday - Saturday (excluding all major holidays). All of our cards/postcards are sent out first class from Salt Lake City, UT. First class mail averages between 2 - 7 postal days to deliver within the United States. Factors such as the weather and holidays can affect delivery time and this delivery time is not guaranteed.
I sent a card to a business and the card did not arrive in a timely manner, was returned to me or did not arrive...
Please make sure that if you are sending a card to a business address that you put the name of the business in address line 1 of the contact's information and the physical address into the address line 2. You can leave the recipients name in the first and last name fields.
How are cards sent that are addressed to Canada?
Cards addressed to Canada will have Canadian stamps placed on the envelopes and then are overnighted to either Windsor, Ontario or Vancouver, British Columbia depending on the recipients province or territory in Canada. They will then go directly into the Canadian postal service for delivery.
Coaching
How do I do my system training? (pdf document outlining topic)
What happened to the system coaching button?
The system coaching link has been removed from the main menu. System coaching now takes place during the enrollment process.
Also see the System Coaching webinar.
Commissions
If I sign up a wholesale customer with PicturePlus, and how much money will I receive?
For coaching the wholesale customer, you will receive $100 for coaching them. If you meet the qualification of $30 in PV and 2 active customers, you will also receive $20 for PicturePlus, plus 5% of your points purchased and your customer's points purchased.
How do I qualify for a monthly bonus if I go off auto order?
In order to qualify for a monthly bonus, you must have 2 active customers and $30 in personal volume every calendar month. That personal volume can be accrued through the points personally purchased or your personal auto order, or by a customer's points purchased or their personal auto order. An example of $30 in personal volume would be if you or one of your customers purchased 100 points that would equal $31 in PV. You receive 31 cents of PV per point purchased, (100 pts * .31cents) = $31 PV.
What are the 2 qualifications to receive commissions?
You need to have two customers, wholesale or retail (distributors do not apply). You need to have $30.00 in personal volume per month. You receive 31 cents of PV per point purchased, (100 pts * .31cents) = $31 PV.
Why are my checks made out to my company name?
If you specified your company name upon joining, the company name defaults to the check being made out to the company name.
Once I coach someone, how long until I get my coaching bonus?
For anyone you coach during any given week, the coaching bonus will be issued two Wednesdays following the end of the calendar week.
How do I qualify for commissions?
30 Personal Volume (PV) and 2 Active Customers are required to receive all commissions (commission paid on customers will be paid on the zero or personal level). A customer is a non-distributor who has purchased a Retail or Wholesale Package.
$120 Coaching Bonus may be paid to qualified distributors if above requirement is met or not. Distributors are considered qualified for all earned bonuses for first 30 days of distributorship.
How long does it take for my commissions to be deposited in my account if I use direct deposit?
It can take 3 to 5 business days.
Also see the How to Build Your Business webinar.
Contacts
NEW! How to import your contacts (short and simple click through) (Printable Version)
NEW! How to add a contact (short and simple click through) (Printable Version)
I have my contacts in another contact manager program, can I import them into SendOutCards?
Yes, as long as you can export your contact records from the current program you use to an excel or text file. Please know that there are hundreds of different programs out there and while we do not offer technical support for the other programs, we do want to try and help you. We have contacted the support teams for several of the most popular programs. Click the links below to read more about how to get contact records out of these programs. Please note that we do not guarantee that the steps provided here will work and if you have problems exporting from any of the programs PLEASE contact the support for that program.
Microsoft Outlook
Top Producer
If you know how to export contacts out of a program that is not listed here, please contact Customer Suppport at 801.463.3800 so we can post the information and share it with everyone.
How do I delete a card I just sent?
From the main menu, click "Contact manager," then "List all contacts," then click on "View contact" that is on the right side of the recipient of the card. Scroll down until you see the action log. It will list show today’s date, and next to it say that the card is not fulfilled. This allows you to edit or delete the card.
How do I import contacts?
You go to your Contact Manager, and at the bottom there is a link to import your contacts. If you click this link, the following page has a link for instructions on how to do this.
How do I set up gift accounts?
You can go to your "Management Tools" link on your main menu and then "Automatic Gift Account." There, you can edit your specifications for your general settings. You can also give individuals different settings other than your general ones by going into the individual contact through your Contact Manager and then clicking "View Contact" and then "Enable Gift Account."
How do I set up a gift account? (pdf document outlining topic)
How can I see a list of the cards I’ve sent?
Click on "Contact Manager," then click "List All Contacts." Find the contact you sent a card to and click "View Contact" next to their name. This will pull up their contact information. Scroll down the page until you see "Action Log" in bold. The dates listed below will either say "Fulfilled" or "Not Fulfilled." You can click "View" if they have been fulfilled, and you can see the card you sent them. If they have not been fulfilled you can click "Edit" or "Delete."
How do I export my contacts?
From the main menu, click "Contact manager," then "List all contacts." This will list all of your contacts, and check them all. At the top of the list, click "Export Contacts."
Is there a compiled list of cards sent on my account that I can view?
Currently, the only record listed on the site is located in the action log. (See FAQ on action log)
What is the maximum number of characters that can be used in the contact's information?
First Name and Last Name = 40 between First and Last Name (If first name is David, 5 characters, then the limit for the last name field is then 35 characters)
Company Name = 40 total
Note: Company Name field is not printed on the envelope.
Address 1 = 40 total
Address 2 = 40 total
City, State/Province, Postal Code = 40 is total between the City, State/Province and Postal added together.
Country = is only selected from drop down menu.
Is there a way to export my contacts?
To export your contacts you will need to go to the Contact Manager. Then go to "List All Contacts." On this next screen there will be a box called "Export Checked." Make sure you have only the contacts you want to export check-marked and then click the "Export Checked" box. This will give you a file download box. Opening it will open your contacts in an Excel spreadsheet. You can save them to your computer for later use.
Also see the Add a Contact, Import a List of Contacts, Import a List of Contacts from Excel, and Create a Sample Gift Account webinars.
Custom Cards
NEW! How to create a holiday card using pictureplus (short and simple click through) (Printable Version)
How do I submit a custom card?
See the Custom Card Specifications page.
How do I create a custom PicturePlus card? (pdf document outlining topic)
With the new PicturePlus program, can I still do a custom card the old way?
Yes. For more information visit the Custom Cards page.
See the PicturePlus sizing templates
PicturePlus Template (Horizontal)
PicturePlus Template (Vertical)
Also see the Creating Your Own Custom Cards webinar.
Font Types
Can I choose the font for my envelope?
No, at this time, you are not able to choose other fonts on your envelope.
General
What type of card stock does SendOutCards use for its greeting cards and postcards?
Xerox recycled gloss card stock.
Is the ink used in the printers biodegradable?
Yes the ink, or dry ink used in the printers is biodegradable.
Does SOC have a spell checker?
At this time, we do not have our own spell checker. You can go to toolbar.google.com and click on down load the "Google tool bar," and that will spell check everything on any page.
How do I change my URL?
Log in to the Main Menu, then click "Edit Personal Information." In the field for Site Path, enter in what you would like your new URL to be.
How do I renew my distributorship?
From the main menu, you can go to your "Business Office" link and select "Autoship" on the tool bar and then select "Create Autoship Profile." You would then select item number 5001. You can also go to the Main Menu and click Purchase Products, select the item number 5001 by putting a quantity of 1 and click continue to complete the annual renewal purchase.
Where do I go to leave a suggestion?
It is recommended that you send an e-mail to
support@sendoutcards.com with the subject line being "Suggestions."
How can I cancel a campaign after it has been sent?
You may cancel a campaign that you have sent up until the time it has actually been fulfilled. You can do this by going to “Manage Campaigns” located on the “Main Menu” and then to “Manage Sent Campaigns.” This will give you a list of all campaign pieces that have not yet been fulfilled. Check those you do not wish to be sent, and then click on “Cancel Checked.” If cancelled, the points and postage will be returned to your account.
How do I delete a campaign? (pdf document outlining topic)
How can I cancel a card once I have sent it?
You may cancel a card that you have sent until the time it has actually been fulfilled. You can do this by going to your “Contact Manager" located on the “Main Menu,” then put in the name of the contact you sent the card to, and click “Find Contact.” Next select “View Contact.” From here you will need to scroll down until you see an area called “Action Log.” There will be a list of all cards sent to this person and the dates they were sent. If the card is still unfulfilled, it will give you the option to edit or delete the card. If deleted, the points and postage will be returned to your account.
What is the printer's color profiling?
RGB
What are the system requirements for a Mac?
We recommend using the most current version of Mozilla Firefox. This can be obtained by going to
www.mozilla.com and click "Download Firefox-Free."
Useful tips on using a Mac with SendOutCards.
How do I send cards to the military?
The Department of Defense (DoD) has requested that those who send mail use the service member’s full name (with or without grade, rank, etc.), or a specific title (e.g., Commanding Officer, Supply Officer, etc.). Also required is the unit designation and APO/FPO (Air/Army Post Office™ or Fleet Post Office) information with the nine-digit ZIP Code™ (if one is assigned) and a return street name/number, city, state, and ZIP Code.
Note: Do not include the country or the base camp’s city, as it might be routed through the host country’s mail system.
Example:
First Name: SGT. Last name: Smith
Address1: 23RD BATTALION
Address 2: UNIT 2340, BOX 132
City: APO State: AE Zip/Postal code: 09350
Gifts
Once I send a gift, how long does it take to arrive?
Gifts are taking up to 7 to 10 business days to arrive(During the holiday season). They are
mailed Priority Mail with the USPS. International the are mailed UPS Standard/Ground.
Handwriting Font Forms
Where do I go to print out my handwriting font form?
From the Main Menu, click "Customer Service", then click "Printable Downloads", from this list click "Handwriting Forms and Instructions". Please print it in color and return to us via mail. You can also click here to go to the handwriting font page or the download the pdf document.
How long does it take my handwriting font to show up?
Once we receive your form it will take 7-10 business days before it is available for your use. You can check to see if your font is available by going to the card catalog and creating a card, then click on the font options. If there is a problem with the font form when we receive it an email will be sent to you.
How do I fill out the handwriting font form?
The instructions are on the 1st and 2nd page of this pdf. Click here to download the pdf.
Where do I send the handwriting font form?
Send the completed handwriting font form to:
SendOutCards
1825 West Research Way
Salt Lake City, UT 84119
Attention: Font Department
Image Uploads
What image formats can be uploaded to PicturePLUS?
JPEG, GIF, TIFF, PNG and BMP are currently the only formats that will work with our system. If you have a PDF, EPS, PSD or any other type, you must convert it before it will upload properly. If you are scanning your image onto your computer we recommend that you scan it at the highest DPI possible and save it as a JPEG.
Does it cost an additional point when uploading an image to a card?
Yes, a three panel greeting card is 4 points with an image uploaded, a regular greeting card with an image uploaded is 3 points and a post card with an image uploaded is 2 points.
What are the dimensions for pictures for the inside of a card?
Regular size images are 4.5" wide x 3.375" tall. Business card size images are 3.5" wide x 2" tall. Adding text to the card may slightly change the size of the image.
What is the size of an uploaded image when it is uploaded to a post card?
The regular image size on the back of a postcard will be 2.5" wide x 1.875" tall. The business card size image will be 1.875" wide x 1.5" tall.
How do I get the best quality for my card images?
Always use the highest resolution version of the image available. Generally the larger the file size, the better. Avoid using low resolution images that are found on most websites. If you are creating your own images, create the image in the CMYK color mode then when you are finished switch the color mode back to RGB. This helps to prevent you from using colors that will not print well. Like bright blue and bright green.
How do I achieve the best quality black and white image?
When uploading a black and white image it is recommended that the image is saved as gray scale not RGB.
View the PicturePlus sizing templates
PicturePlus Template (Horizontal)
PicturePlus Template (Vertical)
Photoshop templates
Making Changes to Account
How do I add or cancel an auto order? (pdf document outlining topic)
How do I edit my auto order? (pdf document outlining topic)
How do I make changes to my business office profile?
You can go into your "Business Office" link on your home page, and then click on "Profile" and then "Edit Profile."
How do I cancel my account?
Please contact your sponsor and they will be able to assist you with this. If you still have questions please contact customer support at 801.463.3800.
How do I change my password?
For a distributor: Click "Business Office" which is located on your Main Menu then click "Profile", now click "Change Password."
For a customer: Click the "Change password" link on the Main Menu.
How do I change my auto order?
For a distributor: You can change your auto order by clicking on "Business office" from the main menu and then clicking on "Autoship." From there, click "View/edit Autoship profile" next to the auto order you wish to change.
For a customer: From the main menu, click "Customer account menu," then click on "Autoship." From there, click "View/edit Autoship profile" next to the auto order you wish to change.
How can I change my credit card on file?
For distributors: From the main menu, click "Business office," then click "Autoship," then click "View/edit Autoship profile." Then you click "Change your payment information."
For customers: From the main menu, click "Customer account manager," then click "Autoship," then click "View/edit Autoship profile." Then you click "Change your payment information."
Also see the Add or Cancel Your Auto Order, Edit Your Auto Order, and Business Office Overview webinars.
PicturePLUS
What is PicturePLUS? (pdf document outlining topic)
How to create a holiday card using PicturePLUS click through (printable version)
How do I upload images and find them? (pdf document outlining topic)
How do I create a custom PicturePLUS card? (pdf document outlining topic)
Does it cost an additional point when adding an image to a card?
Yes, a three panel greeting card is 4 points, a regular greeting card is 3 points and a post card is 2 points.
How do I upload a picture using PicturePLUS?
From the main menu, click "PicturePlus." Then, click "browse," which will allow you to search for the image file on your computer. Once you choose the file, click "open." This will add the photo to your PicturePlus file.
What is the best image to upload to PicturePLUS to use on the front of a card?
2250 x 1613 pixels (7.5” x 5.375” @ 300 dpi). If your camera is 3.1 megapixel or greater you will be fine as long as you use the 3.1 megapixels or higher setting.
Why does my dpi drop when I go to create a PicturePLUS card?
This is because your image is smaller than 2250 x 1613 pixels or smaller than 7.5” x 5.375” @ 300 dpi. For example, you may have an image that is 300 dpi but the size is 4” x 3”. This means the pixel size is 1200 x 900. The image will have to stretch from 1200 to 2250 and 900 to 1613. That means it must nearly DOUBLE in size. This will cause the dpi to nearly drop in half of its original setting.
See the PicturePLUS sizing templates
PicturePLUS Template (Horizontal)
PicturePLUS Template (Vertical)
What is PicturePLUS?
PicturePlus is a program used for storing your images onto your SendOutCards site. You can also take those images and create your own personal greeting cards. Clck here for more information.
How do I buy PicturePLUS?
Log into your Sendoutcards account and click on the "Purchase Products" link.The first item will be picture plus, put a "1" in quantity field and scroll down to the bottom of the page and click on "Continue." Fill in the credit card information and then click "Submit." Once processed it will bring up the main menu, and picture plus will be a new link in the middle of the page.
Also see the PicturePlus Introduction, Uploading Images and Adding Keywords and Contacts, Enhancing Images, Creating Your Own Custom Cards webinars.
Policies
The compliance department answers all of your questions via e-mail for better quality control as well as we track what questions are being asked for future improvements. If you are unsure about a policy and would like to ask a question of the Compliance Department, you may send an e-mail to
compliance@sendoutcards.com and they would be happy to assist you.
How do I submit an advertisement for approval?
You would fax or mail, or e-mail us the Advertisement Approval Form filled out entirely and send that together with the finished copy of your intended advertisement. The Compliance Department conducts advertisement reviews in the order they are received. Send it in as soon as possible as we cannot guarantee any approval dates as it depends on how many submissions are sent in at any given time. Our fax number is (801) 463-3900. Our mailing address is 1825 W. Research Way Salt Lake City, UT 84119 or you may e-mail the Compliance Department at
compliance@sendoutcards.com.
MEDIA ADVERTISEMENTS SUCH AS TELEVISION AND RADIO
Television advertisements actually go straight to the Assistant to the CEO for approval and then to the CEO himself for approval. As soon as we receive it we will forward it on to that department. Please allow time for review by sending it in as soon as possible.
BUSINESS CARDS
We cannot approve business cards at the compliance department as the only approved business cards are the ones made by our exclusively authorized company which is Town and Country Printing. The only approved business cards are printed through them due to our exclusive agreement with them.
CLOTHING
We have an exclusive agreement with SOCtools which is the company that makes our clothing so we cannot officially authorize anyone else to manufacture clothing items with our logo included on them. You may go to their website and see what clothing items that they have available by going to
www.soctools.com.
ALL OTHER SOC MERCHANDISE
At the compliance department we cannot approve any items with our logo on them besides the ones made by our exclusively authorized company which is
www.soctools.com. Due to our exclusive agreement with them, they are the only company who may manufacture our merchandise. You can check out their website to see what kind of items they offer.
Where can I find the privacy policy?
From the Card Manager Main Menu, click "Customer service," then click "Privacy policy" on the left-hand side. You can also View the Privacy Policy here.
What is a "cookie"?
Information that a Web server stores on a user's computer when the user browses a particular Web site. This information helps the Web server track such things as user preferences and data that the user may submit while browsing the site. For example, a cookie may include information about the purchases that the user makes (if the Web site is a shopping site). The use of cookies enables a Web site to become more interactive with its users, especially on future visits.
What encryption do we use?
Connection Encrypted: High-grade Encryption (AES-256-256 bit)
The page you view is encrypted before being transmitted over the internet.
Encryption makes it very difficult for unauthorized people to view information traveling between computers. It is therefore very unlikely that anyone read this page as it traveled across the network.
The identity of our web site is verified by Equifax Secure Inc
For more information click on the lock which is locate at the bottom right of the screen when you are logged into account if you are using firefox or the lock that is located at the top right of the screen next to the address bar if you are using internet explorer.
Products
What is the "Image Brochure" or item 3000?
This is a general advertisement brochure for SendOutCards. Samples are included in your distributor kit. To view the cover click here.
How do I add postage or expense to my account?
From the main menu, click "Purchase products." You can add money to your expense account for "Postage, Gift cards and Gift Checks" in whole dollar amounts on item 1201.
How do I sign up for a seminar?
From the Main Menu, click "Management Tools," then click "Seminar Registration," select the seminar location you would like to attend, and that will register you for the seminar.
How do I buy tickets for a seminar?
Go to "Purchase Products," and choose the number of tickets you would like to purchase. The item number is 2205 for a guest ticket to a TER.
How do I get the wholesale price of 31 cents a points?
The Wholesale price is only available for Wholesale Customers that have an active auto order or a Distributor that has an active auto order.
What is the difference between expense account (1201) and points (1101, 1105, 1107, etc.)?
#1201 is for expense account (postage, gift cards or checks)
#1101 is for wholesale single points ($0.31 each)
#1105 is for non auto order points (100 points)
#1107 is for non auto order points ($0.49-20 point minimum)
Can I change points to expense and vice versa?
Points cannot be converted to expense account dollars, because points are a taxable item and also create volume which is calculated for commissions. In order to convert expense to points, you would want to contact customer support.
Can you purchase individual DVD’s or a specific amount of DVD’s?
Distributors who purchase the entrepreneur package receive the DVD package. This package allows them to send an unlimited amount of DVDs as an insert in the greeting cards they send for just the price of the additional shipping. If a distributor wishes to purchase the DVDs rather than send them in a card, the price is $2.00 per DVD + shipping.
What is personal volume?
Personal Volume (PV) is created when a distributor and his/her customers purchase points. A minimum PV is required in order to qualify for monthly commissions. $0.31 volume is created per point.
Can I add my own inserts to cards?
We do not offer the service of allowing for personal inserts to be added to individual greeting cards.
How much is postage for cards going to Canada?
$0.52 US for a postcard or greeting card. With a DVD included, the postage is $0.96. NOTE: This is subject to change as exchange rates change frequently.
What type of paper do we print on?
Xerox Digital Elite Gloss 110 lb. cover stock, acid free.
What is included in the Kit Sample Cards - 1 Set, 8 Cards?
The cards include postcards, greeting cards and Three panel cards.
What is included in the Kit Sample Cards - 5 Set, 40 Cards?
The cards include 5 sets of the same postcards 5 sets of the same greeting cards and 5 sets of the same 3 panel cards.
Why do we charge $2 to insert gift cards/checks?
This is a service fee that is charged in order to offset costs incurred by SendOutCards in order to include this service.
How do I set up a gift account? (pdf document outlining topic)
Also see the Purchase Products and Create a Sample Gift Account webinars.
Purchases
How do I purchase products? (pdf document outlining topic)
How do I add or cancel an auto ORDER? (pdf document outlining topic)
How do I edit my auto ORDER? (pdf document outlining topic)
What kind of credit cards do we accept?
We accept Visa, Mastercard, American Express and Discover. We also accept any Visa or Mastercard debit cards.
How do I get the wholesale price of 31 cents a points?
The Wholesale price is only available for Wholesale Customers that have an active auto order or a Distributor that has an active auto order.
How do I view and print a copy of the invoices for my purchases?
For Distributors:
From the main menu, click "Business Office," then click "My Orders" in the tool bar at the top of the screen. Now, click "My Orders" on the left-hand side of the screen. This brings up a list of invoices. If you click "view" next to an invoice, it will bring up a printable version of that invoice.
For Customers:
From the main menu, click "Customer Account Manager." Here, you will see a list of invoices. If you click "view" next to an invoice, it will bring up the printable version of that invoice.
Also see the Purchase Products, Add or Cancel Your Auto Order, and Edit Your Auto Order webinars.
Sending a Card
How do I send a card? (pdf document outlining topic)
How do I develop and submit a custom card? (pdf document outlining topic)
How do I add a gift card or check to a card? (pdf document outlining topic)
How do I delete a card? (pdf document outlining topic)
Can I add any text or images under my signature?
At this time you can not add anything under your signatures. We are working on that feature, watch for announcements to see any new releases.
Can I change the justification (position) of my signature on the card?
At this time your signature will automatically be left justified and this can not be changed. We are working on that feature, watch for announcements to see any new releases.
How can I make a company name print on the envelope?
Type the company name in address line 1 and type the physical address in address line 2 field.
How can I cancel a card once I have sent it?
You may cancel a card that you have sent until the time it has actually been fulfilled. You can do this by going to your “Contact Manager" located on the “Main Menu,” then put in the name of the contact you sent the card to, and click “Find Contact.” Next select “View Contact.” From here you will need to scroll down until you see an area called “Action Log.” There will be a list of all cards sent to this person and the dates they were sent. If the card is still unfulfilled, it will give you the option to edit or delete the card. If deleted, the points and postage will be returned to your account.
How can I tell if the card I sent is actually going to be sent?
You can see if a card you have sent is in cue to go out by logging into your account and clicking on the “Contact Manager" located on the “Main Menu.” Then put in the name of the contact you sent the card to, and click “Find Contact.” Next select “View Contact.” From here you will need to scroll down until you see an area called “Action Log.” There will be a list of all cards sent to this person and the dates they were sent. If the card is still unfulfilled that means the card is in cue to go out the next day.
How do I find a list of cards that have been sent out?
After you send a card out and would like to see it all you need to do is go into your Contact Manager and find a person's name. Then click on view contact. Next scroll down to just about the bottom of the screen to the Action Log section. There will be the date the card was sent.
When will reminders show up on my account?
Continental 48 states: 7 days in advance
Hawaii and Alaska: 10 days in advance
Canada: 12 days in advance
All other countries: 14 days in advance
How do I send cards to the military?
The Department of Defense (DoD) has requested that those who send mail use the service member’s full name (with or without grade, rank, etc.), or a specific title (e.g., Commanding Officer, Supply Officer, etc.). Also required is the unit designation and APO/FPO (Air/Army Post Office™ or Fleet Post Office) information with the nine-digit ZIP Code™ (if one is assigned) and a return street name/number, city, state, and ZIP Code.
Note: Do not include the country or the base camp’s city, as it might be routed through the host country’s mail system.
Example:
First Name: SGT. Last name: Smith
Address1: 23RD BATTALION
Address 2: UNIT 2340, BOX 132
City: APO State: AE Zip/Postal code: 09350
What countries can I use gift cards and checks in?
See the Gifts page.
Also see the Send a Card, Delete a Card, Develop and Submit a Custom Card, and Add a Gift Card or Check to a Card webinars.
SendOutCards
Is SendOutCards environmentally friendly?
Yes we are. We use recycled paper and acid free ink.
How do I book an event at a trade show with SendOutCards?
Distributors may display and/or sell SendOutCards products at trade shows and professional expositions. Before submitting a deposit to the event promoter, Distributors must contact the Distributor Services department in writing for conditional approval, as SendOutCards’ policy is to authorize only one SendOutCards business per event. Final approval will be granted to the first Distributor who submits an official advertisement of the event, a copy of the contract signed by both the Distributor and the event official, and a receipt indicating that a deposit for the booth has been paid. Approval is given only for the event specified. Any requests to participate in future events must again be submitted to the marketing department. SendOutCards further reserves the right to refuse authorization to participate at any function which it does not deem a suitable forum for the promotion of its products, services, or the SendOutCards opportunity.
What is our customer support phone number?
(801) 463-3800
What are the customer support hours?
Monday through Friday from 7:00 a.m. to 6:00 p.m. Mountain Standard Time. We are not available on major holidays.
What is our address?
SendOutCards
1825 West Research Way
Salt Lake City, UT 84119
What is our fax number?
(801) 463-3900
How do I sign up?
Our business is based on referrals. If you received a greeting card or a promotional DVD from someone, you can contact the individual that sent it. If you are not in contact with an independent distributor of SendOutCards, we can provide you with the contact information of someone in our organization.
In what countries, other than the U.S., can you join as a distributor for SendOutCards?
Australia, New Zealand, Singapore, Ireland, Canada, and the United Kingdom(England, Scotland, Wales, Northern Ireland)
Why do distributors have to provide a SSN?
In order for distributors to get paid their bonuses and commissions, they need to provide a SSN, so we may issue a 1099 at the end of the calendar year.
If I send a card right now, when is it actually sent?
If you set the fulfill date to "Immediate", the card will be printed in the next production run. We run production once a day starting at 12 am (midnight) Mountain Standard Time. This excludes Sundays and government holidays in which the U.S. Postal Service is closed. During the holidays we will run production multiple times per day.
Does SendOutCards support any other languages other than English?
Not at this time. Our software will only support basic characters like ! @ # $ % & ( ) . , / ? AND all letters in the English alphabet. Unfortunately, accented letters will not print on the card if you use them.
What are the system requirements for a Mac?
A current version of Mozilla Firefox. This can be obtained by going to
www.mozilla.com and click "Download Firefox-Free." SendOutCards currently does not fully support the Safari web browser.
Tips on using a Mac with SendOutCards.
Upgrades
How can a wholesale customer upgrade to a distributor?
That customer would need to call customer support and request to upgrade to the entrepreneur package. At that time they would pay the difference between the wholesale package and the entrepreneur package which is plus the cost of shipping for the distributor package.
Webinars
Where do I find the Webinars?
From the main menu, click "System Training".
Also see the System Training, Eagle's Flight Pattern, and Introductory Presentations pages.
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