How do I change from Preferred to Direct status?
Download a "Customer Membership Agreement" from the Download and Print Center in the Business Library in the Business Center. Fill out Section 1 of the Customer Membership Agreement form and make sure to mark the Direct Customer box. Then, sign the bottom of the form in Section 5. On the top of the form, please hand write across the top "Changing Status Only". Once complete, please fax or mail to Melaleuca.
How do I change from Direct to Preferred status?
Download a "Customer Membership Agreement" from the Download and Print Center in the Business Library in the Business Center. Fill out Section 1: check Preferred Customer and select your Product Point commitment; Section 2: fill in all information; Section 3: select Back-up Order and initial; and Section 5: sign the Customer Membership Agreement form. On the top of the form, please hand write across the top "Changing Status Only". Once complete, please fax or mail to Melaleuca.
Can I change my Product Point Commitment?
Download a "Customer Membership Agreement" from the Download and Print Center in the Business Library in the Business Center. Fill out Section 1 of the Customer Membership Agreement form and sign the bottom of the form. On the top of the form, please hand write across the top "Changing Product Point Commitment". Once complete, please fax or mail to Melaleuca.
I wish to reenroll or reactivate, how do I do that?
Please visit Download and Print Center in the Business Center and download "Customer Membership Agreement". Fill out a new form and send it to Melaleuca.
[Statement of Policies*]
Reactivation and Reenrollment Requirements
(a) When a Marketing Executive who has been deemed to have voluntarily resigned due to inactivity under Policy 36 becomes reactivated, he/she will reenter his/her previous Marketing Organization in the first available position below his/her original Marketing Executive other than the position left vacant by such Marketing Executive.
(b) Former
(i) Customers and Marketing Executives with the Executive Status of Marketing Executive III or below
(1) may re-enroll as new Customers and Marketing Executives with their original Enroller and their original Marketing Executive at any time, but each such reenrollment will constitute a new enrollment for the Enroller only if the newly reenrolled Customer has been cancelled or inactive for 12 consecutive months or longer prior to reenrolling.
(2) who have not been enrolled with Melaleuca for at least the previous six consecutive months may reenroll as new Customers and Marketing Executives with the Enroller and Marketing Executive of their choice.
(ii) Marketing Executives with the Executive Status of Director and above
(1) may reenroll as new Customers and Marketing Executives with their original Enroller and their original Marketing Executive at any time, but each such reenrollment will constitute a new enrollment for the Enroller only if the newly reenrolled Customer has been cancelled or inactive for 12 consecutive months or longer prior to reenrolling.
(2) who have not been enrolled with Melaleuca for at least the previous two years may reenroll as new Customers and Marketing Executives with the Enroller and Marketing Executive of their choice.
(c) If a former Customer or Marketing Executive desires to reenroll in a new Marketing Organization in which any Marketing Executive in the new Support Team was also in his/her previous Support Team, such former Customer or Marketing Executive may reenroll no sooner than twelve months following the date that such Support Team Marketing Executive became inactive in his/her previous Marketing Organization.
What do I need to do if I wish to cancel?
[Statement of Policies*]
Election to Cancel Agreements
A Marketing Executive may cancel his/her Independent Marketing Executive Agreement, and a Customer may cancel his/her Customer Membership Agreement, for any reason at any time by giving written notice to Melaleuca bearing his/her original signature, printed name, address, Customer Number and reason for canceling (to assist Melaleuca in improving its customer service). If an individual or entity is a Preferred Customer and a Marketing Executive, the letter should specify which agreement(s) should be canceled. Written cancellations received by Melaleuca on or before the 25th of the month will be effective the month received. Written cancellations received by Melaleuca after the 25th of the month will be effective the following month. Cancellation notices must be mailed to: Melaleuca, 3910 S. Yellowstone Hwy., Idaho Falls, ID 83402-6003.
Business Questions
Where can I download copies of various forms?
Business forms can be found in the Download and Print Center in the Business Library in the Business Center.
How does the compensation plan work?
A detailed Compensation Plan is available for your review in the Business Center.
What are The Seven Critical Business-Building Activities?
The Seven Critical Business-Building Activities can be found in the Business Library in the Business Center.
Can I see New Horizons Presentation Online?
New Horizons Presentation Online is located in the Business Library in the Business Center.
I'm part of a non-profit organization; can that organization become a Marketing Executive?
[Statement of Policies*]
Individuals, Corporations, Tax Exempt Entities and Trusts
Melaleuca will only consider for acceptance as Marketing Executives individuals or entities that fall into one of the following categories:
(a) Individuals who are of the legal age.
(b) Married couples of which at least one is of legal age.
(c) Corporations in good standing in the state, province, or country of their incorporation which have as their sole shareholder(s), director(s) and officer(s) either one unmarried individual or a married couple.
(d) Tax exempt entities which are registered and approved as tax exempt institutions under Section 501(c)(3) of the United States Internal Revenue Code or under Section 248(1) of the Income Tax Act of Canada.
(e) Trusts established in accordance with Melaleuca guidelines.
(f ) Charitable giving corporations established in accordance with Melaleuca guidelines.
Can my spouse and I own the business together?
[Statement of Policies*]
Individuals, Corporations, Tax Exempt Entities and Trusts
Subject to acceptance by Melaleuca, Independent Melaleuca Businesses may be owned by a married couple, of which at least one is of legal age.
When can I expect to receive my commission check?
[Statement of Policies*]
Checks and Monthly Business Reports
Commission and bonus checks are generally mailed by Melaleuca to Marketing Executives on or about the 15th day of each month for commissions and bonuses earned during the previous month. When the 15th day of the month falls on a weekend or holiday, checks will generally be mailed on the next business day.
Can I sell products in stores?
[Statement of Policies*]
Selling in Stores
Melaleuca is a strong supporter of home-based businesses and personal product presentations. To maintain a standard of fairness, Marketing Executives may not display or sell Melaleuca products in drug stores, health food stores, or grocery stores. Any display of Melaleuca products to the public must be tasteful and professional. A Marketing Executive may not display or sell Nicole Miller products in any type of retail setting.
Customer Service Questions
What is the Melaleuca fax number?
Toll Free: 1-888-528-2090, from Caribbean (Jamaica and Bahamas): 1-208-534-4995
What is Melaleuca's mailing address?
3910 S. Yellowstone Hwy, Idaho Falls, ID 83402 U.S.
What is the best way to confirm my customer’s paperwork has been received?
Fax the completed paperwork to 888-528-2090 (North America only) or 801-812-8321 (Caribbean only). After 15 minutes, visit Fax Finder and enter in the fax number you used or enter in the confirmation number from your fax confirmation page. If any duplicate faxes are received, Melaleuca will charge $1.00 US per duplicate page.
I just sent my fax. How do I know Melaleuca received it?
Fax Finder is located under Reports & Tools in the Business Center or simply visit:
www.melaleuca.com/faxfinder. Enter the fax number you used to send the documents or the confirmation number you received after the fax was sent. This will allow you to confirm the number of pages received. When possible, Melaleuca will send back a "fax received" confirmation (some fax machines are not set up to receive the confirmation). Faxes typically take about 48 hours to process. While we may not get to your fax immediately, it will be processed for the day it was received.
What are Loyalty Shopping Dollars and how do Loyalty Shopping Dollars work?
Detailed information on Loyalty Shopping Dollars and how to use them is located in the Product Store.
How do I return a package?
Return unused product within 60 days of purchase to the address at the top of the invoice. Be sure you include a copy of your invoice in the box to ensure we credit the correct account.
How do I change my Product Point Commitment?
Fill out a ‘Customer Membership Agreement’ form (one can be downloaded online). Fill out Section 1 of the Customer Membership Agreement form and sign the bottom of the form. On the top of the form, please hand write across the top "Changing Product Point Commitment". Once complete, please fax or mail to Melaleuca.
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